Intelligence and insights for the smart-home industryJune 2019
Welcome to Plume IQ, our monthly reveal of data-driven intelligence and customer-focused insights from more than 2.2 billion connected devices, and over 45 million locations, managed in the Plume Cloud.
No buffer: 4x improvement on throughput.
ISPs must deliver impeccable customer experiences to achieve high Net Promoter Scores (NPS) and low churn. How critical is client steering in ensuring that users don’t pick up the phone and generate costly support calls or truck rolls? Data from Plume-powered households shows improved throughput on selected video streaming devices by a massive 4x average margin. That’s the difference between a user streaming a 4k movie flawlessly and getting the spinning circle of doom.
Other Plume news:
Plume Adaptive WiFi™ vs. Mesh
“Not all multi-Access Point systems are created equal,” cautions Plume’s CTO Bill McFarland in his latest blog post . Plume’s system has properties and functionality so superior that it goes by a different name: Plume Adaptive WiFi. Highlighting the advantages that this intelligent, cloud-controlled approach brings to in-home Wi-Fi, McFarland points out that static mesh systems only solve part of the problem, whilst creating other challenges along the way. Want to dig deeper? Read the white paper .
At the Wi-Fi NOW show, Plume Co-founder and CEO Fahri Diner unveiled the scale and scope of metrics available to Plume’s intelligent systems. Plume’s Artificial Intelligence (AI)-based platform enables ISPs to gain in-depth, real-time understanding of every home on their network. Unparalleled insight coupled with predictive tools ensures Plume is transforming the ISP approach to delivering smart home experiences. Learn more about how Plume does things differently in Diner’s Q&A with Broadband TV News .
The AI advantage
Adam Hotchkiss, Plume’s Co-founder and VP Product, addressed ANGA COM to highlight the transformative power that AI has to reinvent smart home services delivery. Proposing an AI-centric growth recipe for ISPs, Hotchkiss summarized the benefits that can be expected including new ARPU opportunities, improved NPS, reduced call rates, and fewer truck rolls. Broadband TV News’s Editor Julian Clover quizzed Hotchkiss in an exclusive interview at the show.
In the press
The Financial Times says it “can finally declare that a product genre has been developed to a point so near to perfection it’s hard to imagine how or when it can be improved upon.” Read the article to learn more about how Plume is revolutionizing the smart home.